FAQ's

 

How do I place an order?

Most of our products and services have an online ordering setup. You can upload your own image, or choose one of our images, select a size and options, then pay by credit card or Paypal. If you are more comfortable emailing us the details of your order, that works also. We would then send you an online invoice for the total amount which you can pay with credit card, Paypal or e-transfer Once payment is received, your order will be started usually within hours.

 

Do you need to charge sales tax?

Yes we do , GST is charged to all Canadian orders which you will see in the total while placing your order. If you are ordering from a province that charges PST, we also need to collect this and will be charged at the checkout stage (in Paypal or credit card processing).

What sets Pixx apart from other wall decor manufacturers?

Nothing really, we know many of them and they are awesome. Try em out!

 

What forms of payment do you accept?

All major debit & credit cards - Visa, Mastercard, American Express. Google Pay, Apple Pay, E-transfer, Paypal, or cash if you are picking up.

Do you offer shipping to Hawaii?

Yes we do , there is however a surcharge on items shipping to Hawaii, Alaska, NWT, Yukon, Nunavut and Newfoundland.

The premium depends on the weight of the item, and will be determined before we proceed with your order.

 

Are the Acrylic Prints printed directly onto acrylic?

No, the acrylic prints start out as a super smooth polyester print - Plain Gloss or Metallic Gloss

The print is reverse face mounted onto cast acrylic using a crystal clear OptiTac adhesive.

We found this method achieves much much better results than direct printing and also allows the option of invisible mounting hardware. All mounting hardware is attached to the back. There are no standoff bolts to distract from your image.

Are you available for consultation test printing to get my colors spot on with your printer?

No, you are very welcome to order a small proof print and you can take it from there! Once you have your image the way you want it, we are at your service! You may also use the free online image editor here You are also welcome to send us your images for assessment. ICC profiles for soft proofing with all of our media can be downloaded here

How long does it take to complete my order?

Typically 2-4 days to have your order either ready for pickup, or turned over to Fedex for shipping.

Large orders may take longer, and busy times are unpredictable.

If you need a fast turnaround just let us know and we may be able to accommodate you.

Does Pixx ship worldwide?

Currently no we do not ship outside North America. We do ship to most locations in Canada and the United States.

 

Can we come by and check out your products before we commit to an order?

Sure you can - please text or email first. We have all our products up here or we also have them on display in public area's in and around Calgary. Just ask us for the current locations / galleries where we are on display.

Do you repair damaged artwork and frames?

NO sorry we do not. We only work with our own materials.

You are welcome to drop off your prints that need framing or mounting. But please do not bring in your old or new frames.

What is the best way of contacting you with questions?
Email is the very best and fastest way of getting answers, we usually reply within a few
minutes but could be up to an hour. Text, Phone..

Will my framed print come with a wire on the back to hang on the wall? 
All of our wall mountable products come with hanging hardware included. We typically use either a wire, sawtooth hanger(s), Z-bar (cleat system), Wall buddies, Security hardware on request for public areas.
Please let us know if you have a preference for hanging hardware or we will use our discretion.
Will my print look the same as on my monitor?

Not always!!! Monitors display colors and brightness differently especially when they are not routinely calibrated, also lower end monitors.

If you are concerned with precise color, brightness and contrast, we suggest ordering a small print proof before committing to a larger order.

We have a very meticulous workflow from receiving your image file through to the actual print.

Some of the steps we take include importing your image using the assigned profile (colorspace) This is typically sRGB, Adobe RGB, ProPhoto RGB

We then send your image to print using icc color profiles for the appropriate media.

If your image does not have a profile assigned, we assume sRGB.

Files are managed through Photoshop and use icc profiles for color management.