FAQ's

 

Where do we find pricing and how do we order a metal or acrylic or stretched canvas print?

Right HERE - When you're ready to order a Metal print / Acrylic print / Stretched Canvas print you can upload your photos and designs, enter a size and options, then pay by credit card or Paypal. If you are more comfortable emailing us the details or if you have multiple images and sizes, the CONTACT page allows uploads up to 500MB files.

Do you need to charge sales tax?

Yes we do , GST is charged to all Canadian orders. If you are shipping to a province that charges PST, we also need to collect this and will be charged at the checkout stage (in Paypal or credit card processing).

What sets Pixx apart from other picture makers?

Nothing really, we know many of them and they are awesome. Try em out!

 

What forms of payment do you accept?

All major debit & credit cards - Visa, Mastercard, American Express. Google Pay, E-transfer, Paypal, or cash if you are picking up.

Are the Acrylic Prints printed directly onto acrylic?

No, the acrylic prints start out as a super smooth 10mil film print - Gloss or Metallic Gloss

The print is face mounted onto cast acrylic using a crystal clear UV adhesive.

Are you available for consultation test printing to get my colors spot on with your printer?

No sorry, once you have your image the way you want it, we are at your service!

For serious color nerds you can download our ICC profiles for soft proofing with all of our media here

Are your company's prints done inhouse?

Yes literally, in a house. Except Plaque Mounts, they are outsourced and take about 10 days.

Does Pixx ship worldwide?

No but we do ship to all locations in Canada and the United States.

How long does it take to complete my order?

Typically 2-4 days to have your order either ready for pickup, or turned over to Fedex for shipping.

Large orders may take longer, and busy times are unpredictable.

If you need a fast turnaround just let us know and we may be able to accommodate you.

Do you repair damaged artwork and frames?

NO sorry we do not! We only work with our own materials.

What is the best way of contacting you with questions?
Email is the very best and fastest way of getting answers, we usually reply within an hour. Same with Text.
 
Will my framed print come with a wire on the back to hang on the wall? 
All of our wall mountable products come with hanging hardware included. We typically use either a wire, sawtooth hanger(s), Z-bar (cleat system), Wall buddies, Security hardware on request for public areas.
Please let us know if you have a preference for hanging hardware or we will use our discretion.
Can we come by and check out your products before we commit to an order?

We do have all our products on display in public areas in and around Calgary. Just ask us for the current public places where our stuff is being displayed. Or check out the video section

What is the best type of image file for me to upload?

Most commonly we receive jpg uploads and they work beautifully. You can also upload higher quality image files and integrity will be maintained right through to print (a 16bit Pro Photo - Tiff or PSD file may produce better print results than a sRGB jpeg) Your image file is read in and printed through Photoshop which maintains the assigned profile (colorspace) If your image does not have a profile assigned, we assume sRGB. If you are unsure about what resolution will work best we suggest sending the highest res file you have and let us handle that part. Our printers are capable of 600 DPI